Kaohsiung Siaogang Airport Shuttle Service｜Taiwan Siaogang Airport (KHH) — Urban areas throughout Taiwan

The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

- Over The Planet SIM exclusive 5% off discount -

The 5% off discount code can be obtained in the after-sales voucher, which is applicable to the following designated product list. The discount code redemption period is until 2024/11/30, and the SIM use date can only be ordered until 2024/12/31.

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- Service introduction -

• Enjoy one-way transfer service. For round-trip service, please make two separate bookings.
• Service period: 07:00 - 21:59 (an additional night service fee of NT$200 will be charged on site during the rest of the time. Please pay cash to the driver)
• Additional fee: This service provides pick-up or drop-off service at a single point. If you need to add additional stops along the way, the additional fee will vary based on the actual increase in mileage. Please contact Over The Planet customer service staff
• Areas with increased fares: For additional charges for connections in remote areas, please refer to the "Additional Charges" page. Please pay the additional charges to the driver on site.

[Send off]

• Drop-off time: It is recommended to pick you up at the designated location 3 hours before the flight takes off.
  (Driver information and license plate number will be provided in the order message before 20:00 (GMT+8) the day before departure.)
• Buffer time: The driver will wait for 30 minutes at the designated time. If the driver does not show up, it will be deemed to have given up voluntarily and no refund will be given.
  (You need to fill in the designated pick-up time in the "Order Notes" field)
  

[Pick up]

• Pick-up time: Scheduled arrival time of passenger’s flight
  *The airport pick-up representative will hold a sign for you at the arrival hall of the airport (on your right after exiting customs). Please pay attention to the sign with the Over The Planet LOGO + your name. The airport representative will guide you to the bus without providing the driver's license plate information in advance.
  
• Buffer time: The driver will wait on site for 90 minutes. If you have not yet cleared customs, it will be deemed to have given up voluntarily and no refund will be given.
• If the flight arrives early: wait 90 minutes based on the actual arrival time of the flight
• Delayed arrival of flight: Within 1 hour of delay, the driver will wait at the scene for 90 minutes based on the actual arrival time of the flight;
  If the delay exceeds 1 hour, please contact Over The Planet customer service to rearrange the vehicle after arrival. If you are unable to board, a full refund will be issued.

- Notes -

• For detailed price increases in various locations, please refer to the price increase area on the web page and confirm with customer service staff. Thank you.
• If you want to choose pick-up and drop-off from Taoyuan Airport, you can refer to this page
  

－Pre-sale precautions QA－

Q: How long is the airport drop-off time between booking the "airport drop-off service" and the flight departure time?
A: Under normal circumstances, it is recommended to arrive 3 hours before the flight departure time for international routes; for low-cost airlines, please depart 3-4 hours in advance. Domestic routes: usually arrive 1-2 hours before flight departure time. The driver will wait for 30 minutes (buffer time) according to the connection time you filled in. If he does not show up yet, he will be deemed to have given up voluntarily and no refund will be given.

Q: What are the arrival and pick-up time of flights booked for "pick-up service"? (Flight arrival time - on time)
A: Please fill in the flight number & flight arrival time for pick-up time. The driver will wait for 90 minutes according to the actual landing time of your plane (free waiting time). If you have not yet cleared customs, it will be deemed as a voluntary abandonment and no refund will be given.

Q: What are the arrival and pick-up time of flights booked for "pick-up service"? (Flight arrival time – early/late)
A:
(1) The flight arrives early: wait 90 minutes according to the actual arrival time of the flight (free waiting time)
(2) Delayed arrival of flight: Within 1 hour of delay, the driver will wait at the scene for 90 minutes based on the actual arrival time of the flight. If the delay exceeds 1 hour, please contact Over The Planet customer service to rearrange the vehicle after arrival. If you are unable to board, a full refund will be issued

Q: How is the "number of passengers" calculated?
A: Capacity of five-seater: 1-3 passengers, capacity of nine-seater: 4-7 passengers, infants and children must occupy one seat as adults. If a child seat is used, the number of passengers will be reduced by one for each seat used. Taiwanese legal regulations: Children under 4 years old must ride in child seats. The fee for each child seat is NT$200. Please make a note in the order and pay it to the driver on site. If you refuse to ride, the driver has the right to refuse to carry the passenger without refund.

Q: What does "additional fee" mean?
A: The displayed fee is the total service fee for each vehicle, including tax and tolls, but the price will fluctuate depending on the availability of additional services you require. If additional services are required, such as additional child seats, multi-point pick-up and drop-off services, or overtime waiting, additional on-site fees will be incurred.

Q: "How many pieces of luggage can I carry?"
A: Everything that needs to be placed in the rear compartment is considered luggage. Anything that can be carried with you, placed on your body or on your seat is considered hand luggage. Items that are too large (such as folding bicycles, folding strollers, folding wheelchairs) are considered special For luggage, the number of luggage required must be determined separately.
– Five-seater can carry (3 pieces of 24-inch luggage or 3 pieces of 26-inch luggage or 2 pieces of 28-29-inch luggage)
– Nine-seater can carry (8 pieces of 24-inch luggage or 7 pieces of 26-inch luggage or 6 pieces of 28-29-inch luggage)
The number of seats will decrease as the number of pieces of luggage increases (the number includes luggage bags). If you do not carry it in accordance with the regulations, it will be regarded as voluntary abandonment on site and no refund will be given (according to the regulations of most airlines, the standard luggage size is 157.48 cm or 68.58 x 53.34 x 35.56 cm, weight approximately 22.68 kg)

-After-sales precautions QA-

Q: Can changes be made after the order is confirmed?
A: If you want to change the scheduled pick-up and drop-off time, please contact Over The Planet customer service staff. Changes one day before departure will not be accepted.

Q: Where do I meet the driver?
A:
(1) "Pick-up service": Arrange for an airport representative to hold a sign for you at the arrival hall of the airport (on your right after exiting customs). Please pay attention to the sign with the Over The Planet LOGO + your name. The airport representative will guide you to the bus.
(2) "Airport drop-off service": The driver will wait at your designated location.

Q: Can’t find the driver when I arrive at the appointed place?
A:
(1) "Pick-up service": If you do not find a sign with your reservation name or an airport representative at the designated location in the Xiaogang Airport pick-up hall, please take a photo of the scene and keep it (including the current time and agreed location); conversely, the driver will also do the same Provide relevant GPS or photo evidence. Those who fail to provide it will be deemed as No Show and no subsequent fees will be charged.
(2) "Airport drop-off service": If you do not find the driver at the designated location, please take photos on the spot for storage (including the current time and agreed location); conversely, the driver will also provide relevant GPS or photo evidence. Failure to do so will be deemed as No Show , no subsequent expenses will be dealt with.

Q: What is the price increase for airport pick-up and drop-off across the day and night? Night time period (UTC+8 22:00 - 06:59)
A:
(1) "Airport pick-up service":
1. If the flight arrives early: The original flight time will be used as the basis, and no additional night fare will be refunded.
2. Delayed flight arrival: If the flight is delayed across the night fare increase zone, an additional night fare increase of NT$ 200 will be charged on site.
Example:
1. If you take the 11/1 Vanilla Airlines JW107 Tokyo (NRT) 19:00 – 11/02 Kaohsiung (TPE) 22:15 and arrive at Xiaogang Airport early at 21:40, the night fare increase will not be refunded.
2. If you take the 11/01 Vanilla Airlines JW107 Tokyo (NRT) 18:00 – 11/02 Kaohsiung (TPE) 21:15 and the flight arrives at Xiaogang Airport late at 22:10, you will be charged an additional nighttime fare on site.
(2) "Airport drop-off service":
The driver will wait for 30 minutes according to the connection time you filled in (free waiting time). If the free waiting time spans the nighttime fare increase range, an additional nighttime fare increase of NT$ 200 will be charged on site.

Q: Does the airport transfer price include tax? I need an invoice to report to the company, how should I handle it?
A: Airport transfers are all tax-included. An electronic invoice will be issued for every order and will be sent by email within 3 days after the order is placed. After receiving it, please print and report it yourself (if it is an additional fare increase on site, please ask the driver for a receipt or leave a note for the required issuance information, which will be sent by email)