Songshan Airport private charter car pick-up and drop-off service｜Private pick-up and drop-off in urban areas across Taiwan

The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

- Service Introduction -

• Service time: All day (pick-up time is UTC +8 22:01-06:59, night service fee of NT$200 will be charged)
  
• Meeting point: You can specify the pick-up and drop-off points in Taiwan or Songshan Airport (please note that remote areas are indicated)
  
  
  

- Time period introduction -

• Airport drop-off time: Please refer to the time on the voucher. The driver will pick you up at the designated location at the above time. Buffer time: The driver will wait for 15 minutes. If he does not show up, it will be deemed as voluntary abandonment and no refund will be given.
  
  
• Pick-up time: The vehicle number, driver name and contact number will be notified by email or SMS at least 18:00 the day before for direct contact. Buffer time: The driver will wait for 90 minutes. If the driver has not yet passed customs, it will be deemed as voluntary abandonment and no refund will be given.
  - If the flight arrives early: Wait 90 minutes based on the actual flight arrival time.
  - If the flight is delayed: If the delay is within 1 hour, the driver will wait on site for 90 minutes according to the actual arrival time of the flight. If the delay exceeds 1 hour, please contact Over The Planet customer service after arrival to re-arrange the vehicle. If you are unable to take the bus, a full refund will be given.
  

－Pre-sale precautions QA－

Q：When booking the "Airport Drop-off Service", how long should the time between the pick-up time and the flight departure time be?
A: Generally speaking, for international flights, it is recommended to arrive 2.5-3 hours before the flight departure time; for low-cost airlines, please arrive 3-4 hours in advance. Domestic flights: usually arrive 1-2 hours before flight departure time. The driver will wait for 30 minutes (buffer time) according to the pick-up time you filled in. If the driver still does not show up, it will be deemed as voluntary abandonment and no refund will be given

Q：What is the flight arrival and pick-up time for booking "airport pick-up service"? (Flight Arrival Time – On Time)
A: Please fill in the flight number and arrival time for the pick-up time. The driver will wait for 90 minutes (free waiting time) according to the actual landing time of your plane. If you have not yet passed the customs, it will be deemed as voluntary waiver and no refund will be made.

Q：What is the flight arrival and pick-up time for booking "airport pick-up service"? (Flight arrival time – early/delayed)
A:
(1) Early flight arrival: Waiting time is 90 minutes based on the actual flight arrival time (free waiting time)
(2) Flight delay: If the flight is delayed by 1 hour, the driver will wait on site for 90 minutes based on the actual arrival time of the flight. If the delay exceeds 1 hour, please contact Over The Planet customer service after arrival to re-arrange the vehicle. If you are unable to take the vehicle, a full refund will be given

Q: How is the “number of passengers” calculated?
A: The capacity of a five-seater is 1-3 passengers. The capacity of a nine-seater is 4-7 passengers. If a child seat is used, the capacity will be reduced by 1 passenger for each child seat used. Taiwan law stipulates that children under the age of 4 must sit in a child seat. Each child seat costs NT$ 200. Please note this in your order and pay it to the driver on site. If you refuse to ride, the driver has the right to refuse to carry you and will not refund the fee.

Q: What does “extra fees” mean?
A: The displayed fee is the total service fee for each vehicle, including taxes and tolls, but the price will fluctuate depending on the availability of the additional services you require. If you request additional services such as adding a child seat, multiple boarding and alighting services, or overtime waiting, additional on-site fees will be incurred.

Q: How many pieces of luggage can I bring?
A: Anything that needs to be placed in the trunk is considered luggage. Items that can be carried on the body or placed on the seat are considered hand luggage. Items that are too large (such as folding bicycles, folding baby strollers, folding wheelchairs) are considered special luggage and the amount of luggage they occupy needs to be determined separately. A five-seater can carry 3 pieces of 24-inch luggage, and a nine-seater can carry 8 pieces of 24-inch luggage. The number of seats will decrease as the number of pieces of luggage increases. If you do not carry luggage in accordance with the regulations, it will be deemed as a voluntary abandonment on site and no refund will be given (according to the regulations of most airlines, the standard luggage size is 157.48 cm or 68.58 x 53.34 x 35.56 cm, and weighs approximately 22.68 kg)

－After-sales QA－

Q: Can I make changes after the order is confirmed?
A: If you wish to change the scheduled airport pick-up time, please contact Over The Planet customer service. Changes will not be accepted one day before departure.

Q: Where do I meet the driver?
A:
(1) "Airport Pick-up Service": An airport representative will hold a sign for you at the arrival hall of the airport (on your right hand side after going through customs). Please look for the sign with the Over The Planet LOGO + your name. The airport representative will lead you to the car.
(2) Airport drop-off service: The driver will pick you up at your designated hotel or address.

Q: Can’t find the driver when arriving at the agreed location?
A:
(1) "Airport Pick-up Service": If you do not find a sign with your reservation name or an airport representative at the designated location in the Taoyuan Airport Pick-up Hall, please take photos on the spot (including the current time and the agreed location); otherwise, the driver will also provide relevant GPS or photo evidence. Failure to provide such information will be considered a No Show and no subsequent fees will be charged.
(2) Airport drop-off service: If you do not find the driver at the designated location, please take photos on the spot (including the current time and the agreed location); otherwise, the driver will also provide relevant GPS or photo evidence. Failure to provide such information will be considered a No Show and no subsequent fees will be charged.

Q: Is there any surcharge for airport pick-up and drop-off across day and night? Night time interval (UTC+8 22:00 - 07:00)
A:
(1.) Airport Pick-up Service:
1. Early flight arrival: The original flight time will be used as the basis, and no additional night surcharge will be refunded
2. Flight delay: If the flight delay time spans the night surcharge period, an additional night surcharge of NT$ 200 will be charged on site

For example:
1. If you take Vanilla Air JW107 from Tokyo (NRT) 19:00 on 11/01 to Taoyuan (TPE) 22:15 on 11/02, and the flight arrives at Taoyuan Airport early at 21:40, the night surcharge will not be refunded.
2. If you take Vanilla Air JW107 from Tokyo (NRT) 18:00 on 11/01 to Taoyuan (TPE) 21:15 on 11/02, and the flight is delayed to Taoyuan Airport at 22:10, you will be charged an additional night surcharge on site.

(2.) Airport drop-off service:
The driver will wait for 30 minutes (free waiting time) according to the pick-up time you filled in. If the free waiting time spans the night surcharge period, an additional night surcharge of NT$ 200 will be charged on site.

Q: Does the price of airport transfer include tax? I need an invoice to file a claim with the company. How should I handle this?
A: Airport transfers are all priced including tax. An electronic invoice will be issued for each order and sent by e-mail within 3 days after the order is placed. Please print it out and report it to the driver after receiving it. (For extra service on site, please ask the driver for it or leave a note. The required information will be sent by e-mail.)