- Booking the Service
- Reservation: The customer books the transport service online, over the phone, or through a mobile app, specifying the date and time of their arrival at Norman Manley International Airport.
- Confirmation: After the booking is made, a confirmation is sent to the customer via email or text, including the details of the pickup, the vehicle, and the driver’s contact information.
- Arrival at Norman Manley International Airport
- Flight Monitoring: The transport service monitors the customer’s flight to adjust for any delays or early arrivals.
- Arrival Notification: Upon landing, the customer may receive a message or call from the driver to confirm the pickup location and any additional instructions.
- Proceeding to the Pickup Point
- Customs and Immigration: The customer clears customs and immigration, then collects their luggage.
- Finding the Pickup Point: After exiting the arrivals gate, the customer turns left and proceeds to the Police Station located just outside the terminal. This is the designated pickup point.
- Driver Greeting and Assistance
- Driver Identification: The driver waits at the designated pickup point with a sign displaying the customer’s name or the company logo for easy identification.
- Assistance: The driver assists the customer with their luggage and guides them to the vehicle.
- Transportation to the Destination
- Direct Route: The driver follows a direct route to the customer’s destination. There are no additional stops.
- Comfort and Safety: The driver ensures the customer’s comfort and safety throughout the journey, possibly offering amenities like bottled water, Wi-Fi, or air conditioning.
- Arrival at the Destination
-Drop-Off: The driver drops the customer off at the specified destination, assists with unloading the luggage, and ensures that the customer is safely inside.
- Completion: The transport service is considered complete, and any additional requests or payments are handled as agreed.
- Feedback and Follow-Up (Optional)
- Service Feedback: The customer may be invited to provide feedback on the service via a survey or review platform.
- Follow-Up: Any follow-up communication or loyalty discounts for future bookings might be offered to the customer.
This process ensures a smooth, efficient, and personalized transport experience from Norman Manley International Airport.