Private Transfers from Nairobi Airport to Hotels

Booking:

Step 1: The passenger will initiate the booking process, typically through various channels, such as the company's website, mobile app, phone call, or in-person at an airport kiosk. Step 2: The passenger provides essential details, including their name, contact information, flight details (arrival or departure time), pick-up location (airport terminal), drop-off location (destination address or another terminal), and the number of passengers.

Confirmation:

Step 3: Once the booking information is received, we will confirm the reservation. This often involves sending a booking confirmation email or SMS with trip details, including the driver's name and contact information.

Pick-Up at the Airport:

Step 4: On the day of travel, the passenger arrives at the designated meeting point within the airport terminal, typically near baggage claim or a specific exit. Step 5: The passenger looks for our company's representative or the driver who is often holding a sign with the passenger's name.

Loading Luggage:

Step 6: Our driver helps the passenger load their luggage into the van, ensuring that all items are securely stored.

Transportation:

Step 7: The van departs from the airport and follows the designated route to the passenger's drop-off location. Our driver may provide information about the journey or answer any questions the passenger has.

In-Transit Amenities:

Step 8: Our van offers amenities such as Wi-Fi, refreshments, and entertainment to make the ride more comfortable.

Arrival at Destination:

Step 9: The van arrives at the specified destination, which can be a hotel, residence, another airport terminal, or any other location as per the passenger's request.

Unloading Luggage:

Step 10: The driver helps the passenger unload their luggage from the van, ensuring all belongings are accounted for.

Payment and Receipt:

Step 11: Payment for the service is typically handled in advance during the booking process. Passengers will receive a receipt or confirmation of payment.

Feedback and Follow-Up:

Step 12: We usually request feedback from the passenger to gauge their satisfaction and identify areas for improvement.

Continuation of Travel:

Step 13: Passengers can continue their journey, whether it involves checking in at a hotel, attending a meeting, or catching a connecting flight from another terminal.

We ensure a smooth and convenient airport transfer experience for passengers, with a focus on punctuality, customer service, and comfort throughout the journey.