- Service Reservation
- Customer Request: The customer contacts us to request the transportation service by phone, web, or email.
- Confirmation: The availability of vehicles and drivers for the requested date and time is verified.
- Details Collection: Data such as the number of passengers, pickup location, destination, and special requirements are confirmed.
- Final Confirmation: A confirmation with the trip details is sent to the customer.
- Service Preparation
- Vehicle and Driver Assignment: A vehicle is assigned based on the number of passengers and their needs, and the driver receives all the details.
- Vehicle Inspection: The vehicle is checked to ensure that it is clean, has enough fuel, and is in good mechanical condition.
- Customer Confirmation: The customer is contacted a few hours before the service to reconfirm the reservation.
- Customer Pickup
- Arrival at Pickup Point: The driver arrives before the agreed upon time and contacts the customer to confirm arrival.
- Assistance with Luggage: The driver assists the customer with luggage and confirms the destination before starting the ride.
- During the Ride
- Safe Driving: The driver follows the indicated route and ensures a safe and comfortable ride.
- Personalized Attention: The driver can offer local recommendations or adjust the temperature and music to the customer's preferences.
- Requested Stops: If the customer needs to make any stops, the driver accommodates these requests as agreed.
- Arrival at Destination
- Destination Confirmation: Upon arrival, the driver confirms with the customer that it is the correct location.
- Assistance with Luggage: The driver helps with luggage and checks the vehicle to make sure nothing is left behind.
- Farewell: The driver thanks the customer for using the service and bids a cordial farewell.
- Post-service**
Satisfaction survey. Feedback on the service may be requested to improve quality.
A follow-up is performed.
This process ensures a smooth and satisfactory experience for the customer from booking to their destination.