Songshan Airport (TSA)－Anywhere in Taiwan | Taiwan

The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

- Exclusive 5% off discount for Over The Planet SIM -

The 5% off discount code in the after-sales voucher is applicable to the following designated products. The discount code redemption period is until 2025/12/31, and the SIM card can only be used until 2025/12/31 at the latest.

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• Taiwan roaming eSIM Chunghwa Telecom 4G unlimited data Internet access
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- Service Introduction -

Service time: All day (pick-up time is UTC +8 22:01-06:59, night service fee of NT$200 will be charged)
Meeting point: You can specify the pick-up and drop-off points in Taiwan or Songshan Airport (please note that remote areas are indicated)

- Time period introduction -

Airport drop-off time: Please refer to the time on the voucher. The driver will pick you up at the designated location at the above time. Buffer time: The driver will wait for 15 minutes. If he does not show up, it will be deemed as voluntary abandonment and no refund will be given. .

Pick-up time: The vehicle number, driver name, and contact number will be notified by email or SMS at least 18:00 the day before for direct contact. Buffer time: The driver will wait for 90 minutes. If the driver has not cleared customs, he will be considered No refund will be given if you voluntarily give up.
- If the flight arrives early: Wait 90 minutes based on the actual flight arrival time.
- If the flight is delayed: If the delay is within 1 hour, the driver will wait on site for 90 minutes according to the actual arrival time of the flight. If the delay exceeds 1 hour, please contact Over The Planet customer service after arrival to re-arrange the vehicle. If you are unable to take the bus, a full refund will be given.

- List of price increases in remote areas -

• Additional fees are required (pay the additional fee to the driver on site):
  - NT$200: Shilin District, Wenshan District, Beitou District, Shenkeng District, Xindian District, Tamsui District, Zhuangwei Township, Wujie Township, Guishan District, Daxi District, Guanxi Township, Baoshan Township, Dali District, Dongshi District, Xiushui Township, Huatan Township, Dapi, Tuku Town, Mailiao Township, Dapi Township, Lucao Township, Shoufeng Township
  - NT$300: Wugu District, Xizhi District, Luodong Township, Yuanshan Township, Sanwan Township, Nanzhuang Township, Shitan Township, Fuxing Township, Zhuqi Township, Yujing District, Nanhua District, Zuozhen District, Nanxi District Fenglin Town
  - NT$500: Wanli District, Jinshan District, Shiding District, Pingxi District, Sanzhi District, Pinglin District, Shimen District, Dongshan Township, Su'ao Township, Emei Township, Beipu Township, Zhudong Township, Tai'an Township, Xin Community, Wufeng District, Puxin Township, Lukang Town, Xihu Town, Yanpu Township, Yuanlin City, Yongjing Township, Linnei Township, Gukeng Township, Zhongpu Township, Puzi City, Meinong District, Shanlin District, Zuozhen District
  - NT$600: Wulai District, Ruifang District, Jiufen District, Shuangxi District, Gongliao District, Shetou Township, Pitou Township, Xizhou Township, Beidou Township, Tianwei Township, Tianzhong Township, Fangyuan Township, Zhu Tang Township, Erlin Town, Dongshi Township, Yizhu Township, Budai Town
  - NT$800: Datong Township, Sanxing Township, Yuchi Township, Lugu Township, Maolin District, Liugui District, Taoyuan District, Namasia District, Hengchun Township, Neipu Township, Guangfu Township, Wanrong Township
  - NT$1,000: Nan'ao Township, Heping District, Ren'ai Township, Dacheng Township, Ershui Township, Baozhong Township, Yuanchang Township, Dongshi Township, Beigang Town, Taixi Township, Sihu Township, Mudan Township, Manzhou Township
  - NT$2,000: Fuxing District, Jianshi Township, Wufeng Township, Hengshan Township, Shuilin Township, Kouhu Township, Taoyuan District, Namasia District, Fengbin Township, Ruisui Township, Yuli Township, Zhuoxi Township
  - NT$2,500: Xinyi Township, Dapu Township, Alishan Township||

- Important Information -

• Child seats for children under 4 years old are available. Each child seat costs NT$ 200. Please note this in the order and pay to the driver on site.
• Taiwan law stipulates that children under the age of 4 must sit in a child seat. If they refuse to sit, the driver has the right to refuse to carry the passenger and no refund will be given.
• Please pay the additional fee to the driver on site. If you get off at multiple points in the same area, you will be charged an additional NT$200 per passenger. If you get off at multiple points in different areas, you will be charged an additional NT$300 - NT$1,000. The actual fee will be Attached to the voucher.
• Orders are accepted until 12:00 (GMT+8) one day before departure, and please provide complete booking information.
• A child seat takes up one seat. For every seat used, the number of passengers will be reduced by one.
• When picking up at the airport, if the waiting time exceeds 90 minutes and the driver is still waiting on site and agrees to pick you up, a waiting fee of NT$ 300 - NT$ 500 will be charged depending on the waiting time. Please pay it to the driver on site.
  
  
  
  

- Frequently Asked Questions -

Q: If the airport drop-off is for an early morning flight, how should I fill in the form?
A: The time is filled in as a 24-hour system. The airport pick-up is 3 hours before the flight takes off. Please fill in the flight information accurately. The pick-up information can be filled in with the flight information. If you want to arrive at the airport earlier, please fill in the designated date in the "Remarks" field. and time.

Q: Can I pick up my SIM card or other items after the plane arrives?
A: Please assess the time required and fill in the designated pick-up time in the "Remarks" field when ordering. The driver will wait for 30 minutes, so please arrive on time.

－Pre-sale precautions QA－

Q：When booking the "Airport Drop-off Service", how much time should elapse between the pick-up time and the flight departure time?
A: Generally speaking, for international flights, it is recommended to arrive 3 hours before the flight departure time; for low-cost airlines, please arrive 3-4 hours in advance. Domestic flights: usually arrive 1-2 hours before flight departure time. The driver will wait for 30 minutes (buffer time) according to the pick-up time you filled in. If the driver still does not show up, it will be deemed as voluntary abandonment and no refund will be given

Q：What is the arrival and transfer time of the flight when booking the "airport pick-up service"? (Flight Arrival Time – On Time)
A: Please fill in the flight number and arrival time for the pick-up time. The driver will wait for 60 minutes (free waiting time) according to the actual landing time of your plane. If you have not yet passed customs, it will be deemed as voluntary waiver and no refund will be made. If you have selected "specified pick-up time", the driver will wait for 30 minutes for free. Please arrive on time. If the passenger fails to arrive on time, it will be deemed as voluntary waiver and no refund will be given.

Q：What is the arrival and transfer time of the flight when booking the "airport pick-up service"? (Flight Arrival Time – Early/Delayed)
A:
(1) Early flight arrival: Wait 60 minutes based on the actual flight arrival time (free waiting time)
(2) Flight delay: If the flight is delayed by 1 hour, the driver will wait at the airport for 60 minutes based on the flight's actual arrival time. If the delay exceeds 1 hour, please contact Over The Planet customer service after arrival to re-arrange the vehicle. If you are unable to take the vehicle, a full refund will be given

Q: How is the “number of passengers” calculated?
A: A five-seater can accommodate 1 to 3 passengers. A nine-seater can accommodate 4 to 7 passengers. Infants and children are counted as adults and must occupy one seat. If a child seat is used, the number of passengers will be reduced by one for each child seat used.
Taiwan law stipulates that children under the age of 4 must sit in a child seat. Each child seat costs NT$ 200. Please note this in your order and pay it to the driver on site. If you refuse to ride, the driver has the right to refuse to carry you and will not refund the fee.

Q: What does “extra fees” mean?
A: The displayed fee is the total service fee for each vehicle, including taxes and tolls, but the price will fluctuate depending on the availability of the additional services you require. If you request additional services such as adding a child seat, multiple boarding and alighting services, or overtime waiting, additional on-site fees will be incurred.

Q: How many pieces of luggage can I bring?
A: Anything that needs to be placed in the trunk is considered luggage, and anything that can be carried on the body or placed on the seat is considered hand luggage. Items that are too large (such as folding bicycles, folding baby strollers, folding wheelchairs) are considered special luggage. For luggage, the amount of luggage occupied must be determined separately.
– Five-passenger vehicle can carry (3 pieces of 24-inch luggage or 3 pieces of 26-inch luggage or 2 pieces of 28-29-inch luggage)
- Nine-passenger cabin can carry (8 pieces of 24-inch luggage or 7 pieces of 26-inch luggage or 6 pieces of 28-29-inch luggage)
The number of seats will decrease as the number of pieces of luggage increases (including luggage bags). If you do not carry luggage in accordance with the regulations, it will be deemed as voluntary abandonment on site and no refund will be given (according to the regulations of most airlines, the standard luggage size is 157.48 cm or 68.58 x 53.34 x 35.56 cm, weight approximately 22.68 kg)

－After-sales QA－

Q: Can I make changes after the order is confirmed?
A: If you wish to change the scheduled airport pick-up time, please contact Over The Planet customer service. Changes will not be accepted one day before departure.

Q: Where do I meet the driver?
A:
(1) "Airport Pick-up Service": Provide driver information in advance
(2) Airport Drop-off Service: The driver will wait for you at your designated location.

Q: Can’t find the driver when arriving at the agreed location?
A:
(1) "Airport Pickup Service": If you do not find a sign with your reservation name or an airport representative at the designated location in the pick-up hall of Songshan Airport, please take a photo on the spot (including the current time and the agreed location). Otherwise, the driver will also Please provide relevant GPS or photo evidence. Failure to provide such evidence will be deemed as a No Show and no subsequent fees will be charged.
(2) Airport drop-off service: If you do not find the driver at the designated location, please take photos on the spot (including the current time and the agreed location). Otherwise, the driver will also provide relevant GPS or photo evidence. Failure to provide such information will be considered a No Show. , no subsequent expenses will be handled.

Q: Is there any surcharge for airport pick-up and drop-off across day and night? Night time interval (UTC+8 22:00 - 06:59)
A:
(1) Airport Pick-up Service:
1. Early flight arrival: based on the original flight time, no refund for night surcharge
2. Flight delay: If the flight delay time spans the night surcharge period, an additional night surcharge of NT$ 200 will be charged on site
For example:
1. If you take Vanilla Air JW107 from 11/1 Tokyo (NRT) 19:00 – 11/02 Songshan (TSA) 22:15, and the flight arrives at Songshan Airport early at 21:40, the night surcharge will not be refunded.
2. If you take Vanilla Air JW107 from Tokyo (NRT) 18:00 on 11/01 to Songshan (TSA) 21:15 on 11/02, and the flight is delayed and arrives at Songshan Airport at 22:10, an additional night surcharge will be charged on site.
(2) Airport Drop-off Service:
The driver will wait for 30 minutes (free waiting time) according to the pick-up time you entered. If the free waiting time spans the night surcharge period, an additional night surcharge of NT$ 200 will be charged on site.

Q: Does the price of airport transfer include tax? I need an invoice to file a claim with the company. How should I proceed?
A: Airport transfer prices are all tax-inclusive. An electronic invoice will be issued for each order and will be sent by email within 3 days after the order is placed. After receiving it, please print it out and report it yourself (if it is an additional surcharge on site, please ask the driver for a receipt or leave a note on the required information, which will be sent by E-mail)