Hong Kong West Kowloon to China Futian High Speed Rail Ticket

The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

— Package Introduction —

1. Hong Kong West Kowloon - Guangzhou South

2. Guangzhou South-Hong Kong West Kowloon

• Travel time: 48 minutes at the fastest (direct)

3. Hong Kong West Kowloon - Guangzhou East

4. Guangzhou East - Hong Kong West Kowloon

• Travel time: 1 hour and 34 minutes at the fastest
  

— Itinerary Features —

Travel seamlessly with the Hong Kong Section of the High-Speed Rail, spanning 26 kilometers from West Kowloon and linking to the national rail network. Connect to 73 stations across mainland China, with short trips to Shenzhen, Dongguan, and Guangzhou, as well as long-distance routes to places like Chaoshan, Xiamen, Shanghai, and Beijing. Transfer mid-journey for even more destinations along the national network. Whether for business or family visits, high-speed rail offers a comfortable, reliable way to explore farther. 

The MTR "Vibrant Express" and Mainland trains operate the "Guangzhou-Shenzhen-Hong Kong" service, while long-distance routes are managed by Mainland railway units. Enjoy a comfortable ride on the "Vibrant Express," with business, special class, first-class, and second-class carriages, plus amenities like adjustable seats and free charging, ensuring a pleasant journey.

— Instructions for Use —

Passengers do not need to collect physical tickets, they can go directly to the gate to present their registered valid identity documents. Children need to be accompanied by adult passengers and go through the real-name identity verification process through the auxiliary channel.

— Boarding Process —

Departure (from Hong Kong West Kowloon Station):

1. Please go directly to the ticketing lobby on the B1 floor and carry out the real-name verification and ticket-checking procedures at the self-service gate or staff auxiliary counter with your valid ID.
2. Before boarding the bus, please follow the instructions for luggage and security inspection, and then go to the departure hall on level B3 to go through immigration formalities.
3. After arriving at the B3 floor, please go to the ticket gate to board the train and use a valid ID to complete the entry and boarding procedures. Ticket gates will open 15 minutes before departure and close 5 minutes before departure.
4. After arriving at a station in mainland China, please use your valid ID to exit the gate directly.

Arrival (departing from mainland China stations):

1. Passengers are required to use valid documents to go through the self-service gates or staff auxiliary channels to complete the real-name verification and ticket check-in procedures.
2. When going to the ticket gate of the train you are boarding, please use a valid ID to enter and board the train.
3. After arriving at West Kowloon Station, please get off the platform at Level B4 and follow the instructions to the Arrivals Hall on Level B2. At the arrivals hall, please go through immigration formalities and use valid documents to exit.

— Important Information —

• When ordering, you must provide the Chinese and English name, nationality and ID or passport number on the passenger's ID to purchase tickets.
• Children under 6 years old can ride for free. Passengers aged 6 and above and under 14 years old are entitled to child tickets. The age of the child is calculated based on the date of boarding. Child tickets must be purchased together with the ticket for the accompanying adult. Passengers should take their seats according to the number.
• Each passenger over 18 years old can travel with a child under 6 years old who does not occupy a separate seat for free. The child's valid identity document must be provided when purchasing a ticket. Additional children traveling with you need to purchase a child ticket. Children riding free of charge should also purchase a child ticket when using a seat alone.
• Tickets are only valid according to the designated travel date, train number and carriage class. If passengers get off at an intermediate stop or do not complete the entire journey, they will not be able to use the same ticket to continue the rest of the journey.
• Passengers must bring valid travel documents to go through entry and exit formalities. The B3 level ticket gate will close 5 minutes before departure time
• Passengers must present the original identity document that complies with the "Guangzhou-Shenzhen-Hong Kong High-Speed ​​Railway Cross-Border Passenger Transport Organizational Rules" before entering the station (including: Mainland Travel Permit for Hong Kong and Macao Residents (Return Permit) / Resident Identity Card of the People's Republic of China / Residence permit for Hong Kong and Macao residents of the People's Republic of China / Residence permit for Taiwan residents of the People's Republic of China / Permanent residence ID card for foreigners of the People's Republic of China / Travel permit for residents of the People's Republic of China to and from Hong Kong and Macao / Mainland travel permit for Taiwan residents (Taiwan compatriot permit) / May comply with the regulations of the People's Republic of China valid passport used)
• Passengers who board the train without a valid ticket will be dealt with according to relevant regulations.
• Adults holding child tickets will be deemed to have no tickets.
• Passengers are not allowed to get off beyond the designated arrival station on the ticket, unless the service is affected for some reason or the train crew agrees to apply for a replacement ticket.
• Passengers who are not suitable to ride according to relevant laws and regulations, and who the railway transportation enterprise believes will threaten public health and safety, violate relevant laws, disrupt public order at the station or train, or harass others, ride in violation of regulations, and refuse to pay a fare replacement, may be refused boarding.
• The high-speed rail system requires every ticket-buying passenger to undergo real-name authentication before the ticket can be issued. Please make sure to bring the original or copy of the ID card used to purchase the ticket (Chinese residents: ID card/Hong Kong and Macao residents: Home Return Permit/Taiwan residents: Taiwan Compatriot Certificate/ Passengers from other countries: Passport), perform real-name authentication on the system at the station. After authentication, tickets can be issued normally through Over The Planet. If ticket issuance fails due to lack of real-name authentication, customer service will notify the passenger separately.
  

— Frequently Asked Questions —

Q1: Can high-speed rail tickets booked through the KKDAY platform be refunded or changed?

A1: If passengers need to apply for a refund or ticket change, please go to a station in mainland China or Hong Kong West Kowloon Station to inquire.

Q2: Can the passenger’s name be changed after purchasing the ticket?

A2: Name and identity document number cannot be changed after purchasing the ticket.

Q3: Can I choose my seat when purchasing a ticket?

A3: Seats are automatically assigned by the ticketing system, so you cannot choose your own seats.

Q4: Can I check in luggage with this ticket?

A4: The high-speed railway does not provide luggage or package check-in.

Q5: Are there any restrictions on luggage that passengers can carry?

A5: The upper limit of items each passenger can carry (except wheelchairs for disabled people) is: 20 kg for adults; 10 kg for children (including children who ride for free); 35 kg for diplomats; the external dimensions of each piece of luggage are the length, width and height of The total shall not exceed 130 cm. Please note that passengers are not allowed to bring flammable liquids into the carriage, including disinfectant hand rubs or sprays containing ethanol (alcohol). If necessary, use alcohol disinfectant wipes instead.

Q6: How to obtain the reimbursement voucher (receipt)?

A6: Passengers can collect the reimbursement voucher at the ticket counter and ticket vending machine of Hong Kong West Kowloon Station before boarding or within 180 days from the date of boarding.

Q7: Can I get off at the halfway station?

A7: Yes. Passengers can get off the bus at the midway station in advance, but they will not be able to use the same ticket again to continue the rest of the journey and the ticket price difference will not be refunded.

Q8: Where can I find the train time?

A8: Passengers can check the official website of the MTR Corporation Limited. The train schedule is subject to change without prior notice. Please refer to the latest official information. https://www.highspeed.mtr.com.hk/tc/ticket/timetable.html

— Other Popular High-speed Rail Lines —

• [Hong Kong-Changsha South]
• [Hong Kong-Xiamen/Xiamen North]
• [Hong Kong-Futian/Shenzhen North]
• [Hong Kong - Chaoshan]
• [Hong Kong-Huiyang/Huizhou North]
• [Hong Kong - Humen]
  
• [Hong Kong-Guilin West]