Taoyuan Airport pick-up and drop-off service｜Private car pick-up and drop-off in urban areas across Taiwan

The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

— Over The Planet SIM Exclusive Additional 5% Off —

The voucher you receive after purchase includes a 5% off discount code, applicable to the designated product list below. The discount code is valid until December 31, 2025, and the SIM usage can be booked no later than December 31, 2025.

• [50% OFF] South Korea Wi-Fi Device Rental | 4G High-Speed Internet + Unlimited Data | In-Store Pickup/Home Delivery
• [50% OFF] Japan Wi-Fi Device Rental | 4G High-Speed Internet + Unlimited Data | In-Store Pickup/Home Delivery
• [50% OFF] South Korea SIM Card | Total/Per Day High-Speed Data/Unlimited eSIM
• [50% OFF] USA SIM Card | T-Mobile & AT&T 4G High-Speed SIM (Includes Hawaii, Excludes Guam & Saipan) | Delivery to Taiwan
• [50% OFF] Singapore, Malaysia, Indonesia, Thailand eSIM | Per Day/Unlimited eSIM
• Taiwan Roaming eSIM | Chunghwa Telecom 4G Unlimited Data
• [50% OFF] China, Hong Kong, Macau SIM Card | China Mobile 4G/5G Network, No VPN Required, Total/Per Day Data SIM | Delivery to Taiwan
• [50% OFF] Japan SIM Card | KDDI/Softbank Unlimited Data/Per Day/Total Data SIM | Delivery to Taiwan
• [50% OFF] Japan SIM Card | Softbank/KDDI/Docomo (IIJ) 500MB/1GB/2GB/3GB Per Day or Unlimited Data eSIM
• [50% OFF] Europe SIM Card | Multi-Country High-Speed Internet + Calls Per Day/Total Data SIM | Delivery to Taiwan
  

— Service Intro —

• Service period: all day long (pick-up and drop-off period is UTC+8 22:01-06:59, night service fee NT$200 will be charged)
  

— Service Hours Info —

• Airport Drop-off: Please refer to the time indicated on your voucher. The driver will arrive at the specified location at the scheduled time to pick you up.
  ** Buffer Time: The driver will wait for 15 minutes. If you do not show up within this period, it will be considered a voluntary cancellation, and no refund will be provided.
• Airport Pick-Up: You will receive an email or SMS with the vehicle license plate number, driver’s name, and contact details by 6:00 PM at the latest on the day before your scheduled pick-up. Please directly contact the driver for any coordination.
  (If there is a meet & greet service, someone will pick you up at the airport lobby and the driver’s information will not be provided)
  ** Buffer Time: The driver will wait for 90 minutes. If you do not exit customs within this period, it will be considered a voluntary cancellation, and no refund will be provided.
  - If the flight arrives early: The driver will wait 90 minutes from the actual arrival time.
  - If the flight is delayed: For delays within 1 hour, the driver will wait 90 minutes from the actual arrival time. For delays exceeding 1 hour, please contact Over The Planet customer service upon arrival to reschedule the vehicle. If rescheduling is not possible, a full refund will be provided.

— List of Fare Increases in Remote Areas —

Paid On-Site to the Driver:

• NT$200: Wenshan District, Maokong, Shilin District, Beitou District, Xindian District, Dongshan Township, Yuanshan Township, Sanshing Township, Daxi District, Longtan District, Guanxi Township, Baoshan Township, Beipu Township, Zhudong Township, Hengshan Township, Taiping District, Dali District, Wufeng District, Wuri District, Guanmiao District, Xinhua District, Xinshi District, Dashe District, Renwu District, Wusong District, Daliao District, Dashu District, Linyuan District, Xinyuan, Kanding, Donggang, Nanzhou, Xinpi, Linbian, Jiadong.
• NT$300: Tamsui District, Shenkeng District, Xizhi District, Sanyi Township, Dahu Township, Zhuolan Township, Shoufeng Township.
• NT$500: Dongshi District, Xinshe District, Shigang District.
• NT$600: Yangmingshan, Wulai District, Jiufen, Ruifang, Pingxi, Wudu District, Nuannuan District, Su'ao Township, Sanshing Township, Datong Township (excluding mountain areas), Fuxing District (excluding mountain areas; mountain areas are charged separately), Tianzhong Township, Ershui Township, Xizhou Township, Beidou Township, Linnei Township, Gukeng Township, Dongshi Township, Budai Township, Yizhu Township, Liujiao Township, Zhongpu Township, Meishan Township, Shanshang District, Zuozhen District, Danei District, Houbi District, Liujia District, Liuying District, Guantian District, Gangshan District, Tianliao District, Yanchao District, Qishan District, Nanzhou Township, Jiadong Township, Fangliao Township, Fangshan Township, Wanluan Township, Fenglin Township, Guangfu Township.
• NT$800: Sanzhi District, Wanli District, Jinshan District, Shiding District, Mountain areas of Sanxia District, Tai’an Township (mountain areas are charged separately), Nanhua District, Nanxi District, Yujing District, Dongshan District, Baihe District, Liugui City, Jiaxian City, Shanlin District, Neimen District, Qishan District, Meinong District, Shizi Township, Checheng Township, Gaoshu Township, Chunri Township.
• NT$1,000: Shuangxi District, Gongliao District, Su'ao Township, Heping District, Yuchi Township, Guoxing Township, Puli Township, Shuili Township, Zhushan Township, Lugu Township, Zhuqi Township, Fanlu Township.
• NT$1,500: Hengchun Township, Kenting, Manzhou Township, Laiyi Township, Taiwu Township, Majia Township, Sandimen Township, Mudan Township.
• NT$1,800: Ruisui Township, Wanrong Township.
• NT$2,000: Nan’ao Township (excluding mountain areas), Wufeng Township, Jianshi Township (remote mountains are charged separately), Guguan, Baihe Mountain Area, Dongshan Mountain Area, Yuli Township, Fengbin Township, Fuli Township, Zhuoxi Township.
• NT$2,500: Ren’ai Township, Xinyi Township, Alishan Township, Dapu Township, Liugui Mountain Area, Jiaxian Mountain Area.
• Areas Without Service:
  - Yilan: Mountain areas in Nan’ao Township and Datong Township, including Taipingshan.
  - Kaohsiung: Taoyuan District, Maolin District, Namaxia District.
  - Pingtung: Wutai Township.
  - Hualien: Remote mountains in Zhuoxi Township, areas beyond Silks Place Taroko in Xiulin Township.

— Pre-Sale FAQ —

• Q: What is the recommended time between pick-up time and flight departure?
• A: Generally, for international flights, it is recommended to book the service 2.5-3 hours before the scheduled departure time; for low-cost airlines, please book 3-4 hours in advance. For domestic flights, it is usually recommended to arrive 1-2 hours before the scheduled departure time. The driver will wait for 30 minutes based on the scheduled pick-up time (grace period). If you do not show up within this time, it will be considered a voluntary forfeit, and no refund will be provided.

• Q: What is the recommended pick-up time for airport pick-up?
• A: Please provide the flight number and flight arrival time in the booking. The driver will wait for 90 minutes (grace period) based on the actual landing time of your flight. If you do not show up within this time, it will be considered a voluntary forfeit, and no refund will be provided.

• Q: What if the flight arrives earlier or is delayed for the airport pick-up?
• A:
  (1) Flight arrives earlier: wait for 90 minutes based on the actual arrival time (free waiting time).
  (2) Flight is delayed: If the delay is within 1 hour, the driver will wait for 90 minutes based on the actual arrival time. If the delay exceeds 1 hour, please contact Over The Planet customer service after arrival to rearrange the vehicle. If the service is unavailable, a full refund will be provided.

• Q: What is the vehicle's capacity?
• A: For a 5-seater, it can accommodate 1-3 passengers; for a 9-seater, it can accommodate 4-7 passengers. If a car seat is used, each seat reduces the passenger count by 1. According to Taiwanese law, children under 4 years old must use a car seat. The cost for each car seat is NT$200, payable to the driver on-site. If the passenger refuses to use the car seat, the driver has the right to refuse service without a refund. Please make a note of it in the booking if a car seat is needed.

• Q: What are the additional charges
• A: The amount displayed is the fee for each vehicle, including taxes and tolls. However, the price may vary depending on additional services requested, such as using a car seat, multiple pick-up/drop-off points, or extended waiting times, etc.

• Q: How much luggage can I bring?
• A: Items placed in the rear trunk are considered luggage. Items carried, worn, or placed on seats are considered carry-on luggage. Oversized items (e.g., foldable bikes/strollers/wheelchairs) are considered special luggage and will be assessed separately. A 5-seater can accommodate 3 pieces of 24-inch luggage, and a 9-seater can accommodate 8 pieces of 24-inch luggage. The number of seats will decrease as the number of pieces of luggage increases. Failure to comply with these regulations will be considered as travellers forfeiting the service voluntarily, and no refund will be provided.

— After-sale FAQ —

• Q: Can I change my booking after it's confirmed?
• A: If you want to change the pick-up time, please contact Over The Planet customer service. Changes are not accepted one day before departure.

• Q: Where will I meet the driver?
• A:
  (1) Airport Pick-up: An airport representative will be holding a sign with your name at the arrival hall (on your right after clearing customs). Look for the Over The Planet LOGO + your name on the sign, and the representative will guide you to the vehicle.
  (2) Airport Drop-off: The driver will meet you at your designated hotel or address.

• Q: What if I can't find the driver at the agreed-upon location?
• A:
  (1) Airport Pick-up: If you cannot find the person holding a sign with your name in the designated area of Taoyuan Airport, take a photo on the spot (including the time and the agreed-upon location). The driver will provide GPS or photo evidence as well. Failure to provide evidence will be considered a no-show, and no refund or compensation will be processed
  (2) Airport Drop-off: If you cannot find the driver at the designated location, take a photo on the spot (including the current time and the agreed-upon location). The driver will provide GPS or photo evidence as well. Failure to provide evidence will be considered a no-show, and no refund or compensation will be processed

• Q: What is the surcharge for airport transfers that span across daytime and nighttime (22:00–7:00, UTC+8)?
• A:
  (1) Airport Pick-up:
  1. Flight arrives early, before the nighttime period: Based on the original flight time, no nighttime surcharge will be refunded.
  2. Flight delayed: If the delay extends into the nighttime surcharge period, an additional NT$200 will be collected on-site.
  E.g.:
  1. If Vanilla Air JW107 flying from Tokyo(NRT) at 19:00 on 11/01 was supposed to land at Taoyuan(TPE) at 22:15 on 11/02, but arrived earlier at 21:40, no refund for the nighttime surcharge will be provided.
  2. If Vanilla Air JW107 flying from Tokyo(NRT) at 18:00 on 11/01 was supposed to land at Taoyuan(TPE) at 21:15 on 11/02, but was delayed and landed at 22:10, the nighttime surcharge will be collected on-site.
  (2) Airport Drop-off:
  The driver will wait for 30 minutes (grace period) based on the pick-up time you provided. If the grace period goes into the nighttime surcharge period, an additional NT$200 will be collected on-site.

• Q: Are taxes included in the price? How can I get an invoice for reimbursement?
• A: All prices shown include taxes. An electronic invoice will be issued for each order and sent by email within 3 days after placing the order. Upon receiving the invoice, you can print it for reimbursement. (For additional on-site services that require payment to the driver on-site, you can request the invoice from the driver on that spot or leave the information so the invoice can be sent to you via email)