How to use

• A confirmation email will be sent to the appointed email address once the booking is made.
• Please go to the green ticket-vending machines of stations or counter (green window) and redeem the physical ticket by scanning the QR code of the e-ticket and non-Japanese passport.
• Available stations: Kansai Airport, Kyoto, Shin-osaka, Osaka, Toyama, Kanazawa, Fukui.
• Operation menus of the machine can be displayed in Japanese, English, Traditional Chinese, Simplified Chinese, or Korean.
• Use the physical ticket to pass through the automated ticket gate.A reserved seat ticket can be issued once the ticket is redeemed. Please follow the instruction here
• For customers to redeem the ticket at the green window counter, please tell the staff the time they want to take it.
• If the reserved seat cannot be used due to seats full and other reasons, the price difference between the non-reserved and the reserved seat is not refunded.

• If the machine breaks down or the passport has no IC chip, please proceed to JR-WEST Ticket Office to redeem the physical ticket.
• The customer name on the ticket doesn't affect redemption when they redeem at the ticket machine, but if they redeem at the counter, the passport name and the customer name on the ticket must be the same when redeeming.

Introduction

• Use a ticket on the automated ticket gate. ※Please use the manual entrance of the station ticket inspector when the automated ticket gate is not available due to a magnetic ticket out of work.
• Ticket only be used once in the valid area.
• The ticket cannot be used again once out of the station.
• The valid and validity period of the ticket cannot be changed or refunded.
• A ticket is not be reissued even if lost or stolen.
• If any discrepancies arise between the foreign language and Japanese versions of the carriage conditions, the Japanese version has precedence.
• If the reserved seat cannot be used due to seats full and other reasons, the price difference between the non-reserved and the reserved seat is not refunded.
• Available boarding JR stations in Osaka