Japan Tokyo Airport Transfers ｜Narita Airport (NRT)・Haneda Airport (HND) ⮂ Tokyo 23 Wards

The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

- Service Introduction -

• Airport drop-off service (from Tokyo 23 wards to Narita Airport/Haneda Airport)
  - Please provide the exact pick-up location and its detailed address, as well as flight information and the terminal number you need to go to when booking.
  - If you have not arrived at the pick-up location more than 30 minutes after the agreed meeting time, and have not contacted the driver in advance, and the driver cannot contact you, the booking will be considered a "no-show" and the driver will leave the scene , and no refund will be given. Please understand.
  - If your flight is cancelled or changed due to airline reasons, please contact us in advance.

• Airport pick-up service (from Narita Airport/Haneda Airport to Tokyo 23 wards)
  - Please provide the exact drop-off location and its detailed address, as well as flight information and arrival terminal number when booking.
  - When booking, please fill in the estimated arrival time of your flight accurately and fill in the pick-up time after taking into account the customs clearance time. If the itinerary is professionally judged to be unreasonable, we will negotiate with you to modify the pick-up time or cancel the reservation.
  - The driver will wait at the airport meeting point at your designated time for up to 30 minutes. Please note that if you arrive earlier than your scheduled time, you may need to wait on site for your driver. If you have not arrived at the pick-up location more than 30 minutes after the meeting time, and have not contacted the driver in advance, and the driver cannot contact you, the booking will be considered a "no-show" and the driver will leave the scene without A refund will be given, thank you for your understanding.

- Reservation Information - 

• If you are boarding during the night (22:00-06:00), please pay the night surcharge of 1,800 yen to the driver before boarding. This time is defined as the "actual boarding time" or "the time the driver picks you up at the designated location when booking the airport transfer plan."
• Pick-up time may be delayed due to unpredictable circumstances (such as traffic jams, bad weather, unexpected accidents, etc.). It is recommended that you reserve 20 minutes of buffer time when using the service to deal with emergencies.
• If your flight is cancelled or changed due to airline reasons, please contact us in advance.
• If you need to modify or change your reservation, please be sure to contact us 2 days before your trip (we will not be able to accept it on the day before or on the day of your trip). In case of emergency, please be sure to contact us in advance. If the driver's waiting time is extended, overtime fees will be charged for every additional 30 minutes. Overtime pay varies according to the service period and must be paid to the driver on site. (Please understand if the waiting time cannot be extended due to scheduling issues on the day.)
• The pick-up time and location cannot be changed on the day before and on the day of departure (except for force majeure such as natural disasters). If your flight is delayed due to airline reasons, please notify us in advance. We will do our best to accommodate your pick-up and drop-off needs based on the vehicle dispatch situation on the day (overtime fees may be required). If you are unable to use the transfer service due to flight delays, you will not be able to request a refund, but the transfer service company can provide you with a detailed breakdown of the relevant fees for you to apply for compensation from the airline.

- Vehicle Information -

• 7-seater vehicle: Toyota Alphard
  ・Maximum number of passengers: 6 ・Luggage capacity: 3-4 24-inch suitcases or 2-3 28-inch suitcases

• 10-seater vehicle: Toyota Hiace
  ・Maximum number of passengers: 9 ・Number of luggage: 7-9 24-inch suitcases or 5-7 28-inch suitcases

※The vehicle may malfunction due to mechanical failure, technical problems or other unexpected circumstances. To ensure your journey goes smoothly, we may temporarily change to a vehicle of the same or higher class, please understand.
※The amount of luggage can be adjusted according to the number of passengers. For every less passenger, one more piece of luggage can be added. If you need confirmation, please contact customer service in advance.
※When making a reservation, please fill in the exact number of all luggage. If it is professionally determined that the number of luggage or passengers exceeds the vehicle capacity, we will negotiate with you to change the model or cancel the order. If the actual number of luggage on site does not match the information filled in during booking, or the luggage is too large to be transported, the driver has the right to refuse to pick you up and no refund will be given. Please understand.