Transfer between Taoyuan Airport (TPE) to Urban Areas across Taiwan | Limited-time Discount for Taipei Area & Mid/Southern Taiwan

The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

— Over The Planet SIM exclusive 5% off discount —

The after-sales voucher includes a 5% discount code, applicable to the specified product list below. The discount code can be redeemed until 2025/12/31, and the latest date to order the SIM is 2025/12/31.

• [50% off discount] Korean WIFI machine rental｜4G high-speed Internet + unlimited data all you can eat｜In-store pickup, home delivery 
• [50% discount] Japanese WIFI machine rental｜4G high-speed Internet + unlimited data all you can eat｜In-store pickup, home delivery 
• [50% off] Korean SIM Card | Total/Daily High-Speed ​​Data/Unlimited eSIM 
• [50% off] US network card | US T-mobile & ATT 4G high-speed network card (including Hawaii, excluding Guam and Saipan) | Taiwan Delivery 
• [50% off] Singapore, Malaysia, Indonesia, Thailand eSIM | Daily/Unlimited eSIM 
• Taiwan Roaming eSIM Chunghwa Telecom 4G Unlimited Data Internet 
• [50% off] China, Hong Kong and Macau network card | China Mobile 4G/5G network without VPN total amount/daily traffic SIM card | Taiwan delivery 
• [50% off] Japanese Internet Card | KDDI/Softbank Unlimited/Daily Data/Total Internet SIM Card | Taiwan Delivery 
• [50% off discount] Japanese network card | Japan Softbank/KDDI/Docomo (IIJ) three telecommunications daily 500MB/1GB/2GB/3GB/unlimited traffic and total plan eSIM 
• [50% off] European Internet Card | Daily/Total High-speed Internet Card + Calls for Multiple Countries in Europe | Taiwan Delivery
  

— Important Info —

• Please provide the correct flight info and contact number for the vehicle arrangement
• Two-way one-way transfer, if you need to go back and forth, please make two reservations
• Service hours: 7:00 am–11:59 pm (a night service fee of NT$ 200 will be charged for the rest of the time, please pay in cash to the driver)
• Additional fee: This service provides a single fixed-point pickup or drop-off service. If you need to add stops along the way, the additional fee will vary according to the actual mileage increase. Please contact Over The Planet customer service staff
• The session time is for reference only and not the actual pick-up time. E.g.: For the 12:15 pm pick-up, please select the 12:00 pm session. For the 11:40 pm pick-up, please select the 11:00 pm session. The actual pick-up time will be based on the flight time

— Drop-Off Info —

• Drop-off time: It is recommended to pick you up at the designated location 3 hours before the plane takes off (The driver info and license plate number will be provided through the system and email before 7:00 pm, GMT+8 the day before the service 
• Grace period: The driver will wait for 30 minutes from the pick-up time. If the customer fails to show up within this period, the customer will be deemed to have forfeit the service and no refund will be given
  

— Pickup Info —

• Pickup time: Arrival time scheduled by the passenger’s flight
  ** The pick-up representative will hold up a personalised sign with your name and Over The Planet logo on it at the arrival hall of the airport (right hand side after you clear customs). The representative will lead you to the car and no driver/license info will be provided beforehand (If there is a sign service, someone will be there to pick you up at the airport lobby and no additional driver information will be provided). 
• Grace period: The driver will wait for 90 minutes from the pick-up time. If the customer fails to show up within this period, the customer will be deemed to have forfeit the service and no refund will be given
• Early arrival of the flight: Wait for 90 minutes according to the actual arrival time of the flight
• Delayed flight arrival: If the flight is delayed for under 1 hour, the driver will wait on-site for 90 minutes from the actual flight arrival time. If the delay is more than 1 hour, please contact Over The Planet customer service to reschedule the vehicle after arrival. If the service cannot be rescheduled, you will be refunded in full

— Important Notes —

• For the surcharge details, please see the "Price increase area" and confirm with customer service 
• See here for Kaohsiung Airport pick-up/drop-off service
  

— Pre-Sale FAQ —

Q: What is the recommended time between pick-up time and flight departure?

A: Generally, for international flights, it is recommended to book the service 2.5-3 hours before the scheduled departure time; for low-cost airlines, please book 3-4 hours in advance. For domestic flights, it is usually recommended to arrive 1-2 hours before the scheduled departure time. The driver will wait for 30 minutes based on the scheduled pick-up time (grace period). If you do not show up within this time, it will be considered a voluntary forfeit, and no refund will be provided.

Q: What is the recommended pick-up time for airport pick-up?

A: Please provide the flight number and flight arrival time in the booking. The driver will wait for 90 minutes (grace period) based on the actual landing time of your flight. If you do not show up within this time, it will be considered a voluntary forfeit, and no refund will be provided.

Q: What if the flight arrives earlier or is delayed for the airport pick-up?

A:

(1) Flight arrives earlier: wait for 90 minutes based on the actual arrival time (grace period).

(2) Flight is delayed: If the delay is within 1 hour, the driver will wait for 90 minutes based on the actual arrival time. If the delay exceeds 1 hour, please contact Over The Planet customer service after arrival to rearrange the vehicle. If the service is unavailable, a full refund will be provided.

Q: What is the vehicle's capacity?

A: For a 5-seater, it can accommodate 1-3 passengers; for a 9-seater, it can accommodate 4-7 passengers. If a car seat is used, each seat reduces the passenger count by 1. According to Taiwanese law, children under 4 years old must use a car seat. The cost for each car seat is NT$200, payable to the driver on-site. If the passenger refuses to use the car seat, the driver has the right to refuse service without a refund. Please make a note of it in the booking if a car seat is needed.

Q: What are the additional charges?

A: The amount displayed is the fee for each vehicle, including taxes and tolls. However, the price may vary depending on additional services requested, such as using a car seat, multiple pick-up/drop-off points, or extended waiting times, etc.

Q: How much luggage can I bring?

A: Items placed in the rear trunk are considered luggage. Items carried, worn, or placed on seats are considered carry-on luggage. Oversized items (e.g., foldable bikes/strollers/wheelchairs) are considered special luggage and will be assessed separately.

• A 5-seater can accommodate 3 pcs of 24/26" luggage or 2 pcs of 28–29" luggage.

• A 9-seater can accommodate 8 pcs of 24" luggage, or 7 pcs of 26" luggage, or 6 pcs of 28–29" luggage.

The number of seats will decrease as the number of pieces of luggage increases. Failure to comply with these regulations will be considered as travellers forfeiting the service voluntarily, and no refund will be provided. (According to the regulation of most airlines, the standard luggage size is 157.48cm , or 68.58 x 53.34 x 35.56 cm, weighing around 22.68 kg）

— After-sale FAQ —

Q: Can I change my booking after it's confirmed?

A: If you want to change the pick-up time, please contact Over The Planet customer service. Changes are not accepted one day before departure.

Q: Where will I meet the driver?

A:

(1) Airport Pick-up: An airport representative will be holding a sign with your name at the arrival hall (on your right after clearing customs). Look for the Over The Planet LOGO + your name on the sign, and the representative will guide you to the vehicle.

(2) Airport Drop-off: The driver will meet you at your designated hotel or address.

Q: What if I can't find the driver at the agreed-upon location?

A:

(1) Airport Pick-up: If you cannot find the person holding a sign with your name in the designated area of Taoyuan Airport, take a photo on the spot (including the time and the agreed-upon location). The driver will provide GPS or photo evidence as well. Failure to provide evidence will be considered a no-show, and no refund or compensation will be processed

(2) Airport Drop-off: If you cannot find the driver at the designated location, take a photo on the spot (including the current time and the agreed-upon location). The driver will provide GPS or photo evidence as well. Failure to provide evidence will be considered a no-show, and no refund or compensation will be processed

Q: What is the surcharge for airport transfers that span across daytime and nighttime (22:00–7:00, UTC+8)?

A:

(1) Airport Pick-up:

1. Flight arrives early, before the nighttime period: Based on the original flight time, no nighttime surcharge will be refunded.

2. Flight delayed: If the delay extends into the nighttime surcharge period, an additional NT$200 will be collected on-site.

E.g.:

1. If Vanilla Air JW107 flying from Tokyo(NRT) at 19:00 on 11/01 was supposed to land at Taoyuan(TPE) at 22:15 on 11/02, but arrived earlier at 21:40, no refund for the nighttime surcharge will be provided.

2. If Vanilla Air JW107 flying from Tokyo(NRT) at 18:00 on 11/01 was supposed to land at Taoyuan(TPE) at 21:15 on 11/02, but was delayed and landed at 22:10, the nighttime surcharge will be collected on-site.

(2) Airport Drop-off:

The driver will wait for 30 minutes (grace period) based on the pick-up time you provided. If the grace period goes into the nighttime surcharge period, an additional NT$200 will be collected on-site.

Q: Are taxes included in the price? How can I get an invoice for reimbursement?

A: All prices shown include taxes. An electronic invoice will be issued for each order and sent by email within 3 days after placing the order. Upon receiving the invoice, you can print it for reimbursement. (For additional on-site services that require payment to the driver on-site, you can request the invoice from the driver on that spot or leave the information so the invoice can be sent to you via email)