SF Express x Hong Kong International Airport/West Kowloon High Speed ​​Rail Station｜Luggage check-in and delivery service｜Door-to-door luggage delivery service in Hong Kong City

The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

— Project Introduction —

1. Door-to-door luggage shipping service (from downtown Hong Kong to Hong Kong Airport, only available for passengers of Cathay Pacific, Hong Kong Airlines and Greater Bay Area Airlines)

• The coverage of the luggage delivery service will be expanded to the whole of Hong Kong (excluding Lantau Island (except Tung Chung), Ma Wan, Discovery Bay, outlying islands and restricted areas).
• Passengers must be flying with a designated airline and have completed online check-in and obtained an "e-ticket number". If the e-ticket number is not filled in the remarks column, the order may be cancelled.
• Each piece of luggage must not exceed the airline's luggage weight limit; the length, width and height dimensions must comply with the airline's requirements and the size of the sealed bag A) 130cm x 100cm or B) 210cm x 60cm.
• At this stage, we do not accept overweight, oversized, special baggage (animals, food and perishable items), prohibited items such as firearms, weapons, flammable and explosive items, corrosive liquids, etc., US flights, transfer passengers, special passengers (pregnant women, unaccompanied children, passengers requiring special care, etc.) or passengers whose destinations require visas. Customers need to apply for visas at the airline counter.
• If the consignor is not present at the time of door-to-door pickup, the consignment service will not be accepted and the order amount will not be refunded.
  
• Once the luggage is packed, it cannot be unpacked until it arrives at the destination airport. Please ensure that no prohibited items are left in the luggage for checked-in transportation.
  
• The number and weight limit of checked baggage will be consistent with the purchased ticket. If the weight or number of luggage exceeds the limit of the bound ticket when picking up, the baggage handling specialist will ask the guest to sort the luggage on site to meet the requirements of their ticket. If the weight or number limit is not met, the checked baggage service will not be accepted and the order amount will not be refunded.
  

2. Airport luggage delivery service (from Hong Kong Airport to downtown Hong Kong or from downtown Hong Kong to Hong Kong Airport)

[Airport to city]

Luggage delivery time:

• If you drop off your luggage at the airport counter before 07:30, the latest delivery time for your luggage is 14:00;
• If you drop off your luggage at the airport counter before 11:00, the latest delivery time for your luggage is 17:30;
• If you drop off your luggage at the airport counter before 15:30, the latest delivery time for your luggage is 22:00;
• If you drop off your luggage at the airport counter before 18:00, the latest delivery time for your luggage is 23:59;
  
• If you drop off your luggage at the airport counter after 18:00, your luggage will be delivered at the designated time the next day (7:30 am) and an additional storage fee will be charged.

Storage Fee:

• All luggage can be stored free of charge for the first 4 hours (starting from the time of posting). Thereafter, it will be HK$14 per hour or HK$165 per day, whichever is lower.
• If customers arrive at the luggage storage and delivery service counter at Hong Kong International Airport after 18:00, the luggage can only be delivered at the designated time on the next day (7:30 am) and an additional storage fee will be charged.
  

[City to Airport]

Luggage delivery time:

• If you arrive at the collection point between 09:01 and 11:00, the latest time your luggage will arrive at the airport is 16:00, and the free luggage storage time is until 18:00 (applicable to flights after 18:00 on the same day);
• If you arrive at the collection point between 11:01 and 15:00, the latest time your luggage will arrive at the airport is 20:00, and the free luggage storage time is until 22:00 (applicable to flights after 22:00 on the same day);
  
• If you arrive at the collection point between 15:01 and 17:00, the latest time your luggage will arrive at the airport is 22:00, and the free luggage storage time is until 00:00 (applicable to flights after 00:00 the next day);
  
• If you arrive at the collection point between 17:01 and 21:00, the latest time your luggage will arrive at the airport is 06:30 the next day, and the free luggage storage time is until 08:30 the next day (applicable to flights after 08:30 the next day);

Note:

• If the address is a hotel, customers need to inform the hotel in advance that the luggage will be collected by SF Express.
• If the guest fails to send the luggage at the agreed time, our company will send it according to the next flight and cannot guarantee that it will arrive at the airport at the original time. Our company will deliver it as soon as possible, but cannot guarantee that it will arrive on time.
• If you do not collect your luggage within the free storage hours, we will charge an additional storage fee of HK$14 per hour or HK$165 per day per piece of luggage*, whichever is lower.
• If the total size of the luggage exceeds 199 cm or the weight exceeds 30 kg, it will be charged as oversize or overweight. Overweight or oversized luggage: an additional charge of HK$14 per hour or HK$165 per day.

3. Luggage delivery service at West Kowloon High Speed ​​Rail Station (from High Speed ​​Rail Station to Hong Kong City or from Hong Kong City to High Speed ​​Rail Station)

[High-speed Railway Station to Downtown]

Luggage delivery time:

• If the luggage is delivered before 15:00, the latest delivery time is 22:00;
  
• If the luggage is delivered before 20:00, the latest delivery time is 20:30 the next day;
  

West Kowloon SF Station Address: Shop WEK G-5, G/F, West Kowloon Station, Yau Tsim Mong District, Kowloon, Hong Kong^852Z252^

SF Express Station Business Hours: 11:00am to 8:00pm daily (Please send luggage during SF Express Station business hours)

Service scope: Door-to-door delivery throughout Hong Kong (but excluding Lantau Island (except Tung Chung), Ma Wan, Discovery Bay, outlying islands and restricted areas)

[Downtown to High Speed ​​Rail Station]

Luggage delivery time:

• If you choose to collect your luggage between 9:00-11:00, the latest delivery time is 17:30;
  

• If you choose to collect your luggage between 15:00-17:00, the latest delivery time will be 11:00 the next day;

West Kowloon SF Station Address: Shop WEK G-5, G/F, West Kowloon Station, Yau Tsim Mong District, Kowloon, Hong Kong^852Z252^

SF Express Station Business Hours: 11:00am to 8:00pm daily (Please pick up your luggage during SF Express Station business hours)

Detention fee: If the parcel is not picked up within the first 2 days* after it arrives and is successfully put on the shelf, SF Express Hong Kong will charge a detention fee of HK$10 per day* thereafter. The fee will be accumulated per day. *Days are calculated from Monday to Friday, excluding Saturdays, Sundays and public holidays

Service scope: Door-to-door collection throughout Hong Kong (but excluding Lantau Island (except Tung Chung), Ma Wan, Discovery Bay, outlying islands and restricted areas)

—Terms and Conditions—

[Door-to-door luggage shipping service]

• Currently available for bookings by passengers of Cathay Pacific, Hong Kong Airlines and Greater Bay Area Airlines.

• Please note the following booking service dates and baggage collection times:

1. The earliest you can book the service is 14 days before your flight, or the latest is 12 hours before your flight.
2. The daily baggage collection time is from 8:00 am to 9:00 pm; the latest baggage collection time is 5 hours before flight departure;

• According to Hong Kong Civil Aviation Regulations, guests must be present in person to check in with our baggage handling specialists. Guests are required to prepare their passports and other relevant documents for our baggage handling specialists to check. When the service is completed, guests will be asked to sign a declaration form for record purposes.
• If the address is a hotel address, we will recommend that guests go to the public area on the ground floor (lobby, restaurant, etc.) in person so that the service specialist can provide face-to-face service. If the address requires walking up and down stairs, the delivery may be refused.
• Each piece of luggage must not exceed the airline's luggage weight limit; the length, width and height dimensions must comply with the airline's requirements and the size of the sealed bag A) 130cm x 100cm or B) 210cm x 60cm.
• Customers must ensure that the baggage complies with the airline's requirements (e.g. removing any hazardous items).

• We recommend passengers to arrive at the boarding gate 40 minutes before departure.

• Once the order is successfully placed, it cannot be cancelled or refunded. If you have any enquiries, please call our customer service hotline 29292929 – press 6.

[Airport luggage delivery service - Airport to city]

• Customers are required to check in their luggage at the baggage storage and delivery service counter at Hong Kong International Airport before the cut-off time.

• The luggage storage and delivery service counter of Hong Kong International Airport is located at Arrivals Hall A (Non-Restricted Area) of Hong Kong International Airport (L5).

• The delivery address covers Hong Kong, Kowloon and the New Territories (but excluding Lantau Island (except Tung Chung), Ma Wan, Discovery Bay, outlying islands and restricted areas).

• If the delivery address is a hotel, the customer must have confirmed a hotel reservation.

• The luggage weight must be within 30kg.

• Storage Fee: If customers arrive at the luggage storage and delivery service counter at Hong Kong International Airport after 3:30 pm, their luggage can only be delivered at the designated time the next day (7:30 am) and an additional storage fee will be charged, HK$14 per hour (charged in hours, any less than one hour will be calculated as one hour) or HK$165 per day, whichever is the lower.

[Airport luggage delivery service - city to airport]

• Each piece of luggage may not exceed 30 kg.

• At this stage, we do not accept overweight, oversized, special luggage (animals, food and perishable items), prohibited items such as firearms, weapons, flammable and explosive items, corrosive liquids, etc.

• Baggage collection location: Luggage storage and delivery service counter at Arrivals Hall A (Non-restricted area) at Hong Kong International Airport (L5).
• After the luggage arrives at the airport, if the customer collects the luggage beyond the first two hours of free storage time, there will be relevant storage fees, which are paid on the spot at the counter.
• The service does not include Lantau Island (except Tung Chung), Ma Wan, Discovery Bay, outlying islands and restricted areas.
  
• If you do not collect your luggage within the free storage time, we will charge an additional storage fee of HK$14 per hour or HK$165 per day for each piece of luggage, whichever is lower.
  

[Luggage Delivery Service at West Kowloon High Speed ​​Rail Station - High Speed ​​Rail Station to the City]

• West Kowloon SF Station Address: Shop WEK G-5, G/F, West Kowloon Station, Yau Tsim Mong District, Kowloon, Hong Kong^852Z252^

• SF Express Station Business Hours: 11:00am to 8:00pm daily (Please send luggage during SF Express Station business hours)

• Service scope: Door-to-door delivery throughout Hong Kong (but excluding Lantau Island (except Tung Chung), Ma Wan, Discovery Bay, outlying islands and restricted areas)

[Luggage Delivery Service from West Kowloon High Speed ​​Rail Station - Urban Area to High Speed ​​Rail Station]

• West Kowloon SF Station Address: Shop WEK G-5, G/F, West Kowloon Station, Yau Tsim Mong District, Kowloon, Hong Kong^852Z252^

• SF Express Station Business Hours: 11:00am to 8:00pm daily (Please pick up your luggage during SF Express Station business hours)

• Detention fee: If the parcel is not picked up within the first 2 days* after it arrives and is successfully put on the shelf, SF Express Hong Kong will charge a detention fee of HK$10 per day thereafter. The fee will be accumulated per day. The number of days is calculated from Monday to Friday, excluding Saturdays, Sundays and public holidays.

• Service scope: Door-to-door collection throughout Hong Kong (but excluding Lantau Island (except Tung Chung), Ma Wan, Discovery Bay, outlying islands and restricted areas)