If you need a child seat, please inform us when placing your order. The first seat can be provided free of charge, but from the second seat onwards, a fee of 2,000 yen per seat will be charged. Availability may be affected by the type of vehicle and the circumstances on the day of service. Thank you for your understanding.
The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.
~Service Introduction~
★ Tokyo 23 Wards ↔ Tokyo Disney Resort Transfer Service
・Please provide the exact pick-up/drop-off location and its detailed address when making a reservation.
・If you do not arrive at the designated pick-up location within 30 minutes of the agreed meeting time, and you have not contacted the driver in advance, and the driver is unable to reach you, the reservation will be considered a "No-show." The driver will leave the location, and no refund will be provided.
~Reservation Information~
・If the travel time falls during nighttime hours (22:00–06:00), an additional nighttime surcharge of 1,800 JPY must be paid directly to the driver before boarding. The surcharge applies based on the actual boarding time or the pre-arranged time for hotel pick-up.
・Unpredictable circumstances (such as traffic congestion, severe weather, sudden accidents, etc.) may cause delays in transfer times. It is recommended to allow a buffer of 10–20 minutes when using this service to accommodate unexpected delays.
・If you need to modify or change your reservation, please contact us at least two days before departure (we cannot accept changes on the day before or the day of travel). Once within 24 hours of the trip, changes to transfer time or location cannot be accepted unless due to natural disasters or unavoidable circumstances.
・If the driver’s waiting time exceeds the agreed period, an overtime fee will be charged for every additional 30 minutes. The fee varies depending on the time period and must be paid directly to the driver. (Please understand that due to scheduling constraints, the driver may not be able to extend the waiting time.)
~Vehicle Information~
★7-seater vehicle: Toyota Alphard
・Maximum capacity: 6 passengers
・Luggage capacity: 3–4 x 24-inch suitcases or 2–3 x 28-inch suitcases
★10-seater vehicle: Toyota Hiace
・Maximum capacity: 9 passengers
・Luggage capacity: 7–9 x 24-inch suitcases or 5–7 x 28-inch suitcases
※ Vehicles may be subject to mechanical failures, technical issues, or other unforeseen problems. To ensure a smooth trip, we may temporarily replace the vehicle with a similar or higher-grade vehicle. We appreciate your understanding.
※ Luggage capacity may be adjusted depending on the number of passengers. For each additional seat left unoccupied, one extra piece of luggage may be allowed. Please contact customer service for confirmation.
※ Please accurately fill in the total number of pieces of luggage at the time of booking. If the actual number of passengers or pieces of luggage exceeds the vehicle’s capacity at the site, the driver has the right to refuse service, and no refund will be provided.
Refer to the confirmation for meeting point details.
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