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Mexico Cancun International Airport CUN to and from Playa del Carmen city｜Airport shuttle

Airport & Hotel Transfers
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Book a private transfer from Cancun International Airport (CUN) to Playa del Carmen. Enjoy 24-hour service for a hassle-free and safe journey.

  • Avoid the hassle of carrying luggage and switching transportation with a direct private car service 
  • Travel comfortably in an air-conditioned vehicle without worrying about planning routes 
  • Enjoy 24-hour service and choose a vehicle suited to your group size for seamless travel

Options

Airport to city pick-up

Drop-off from city to airport

Airport to city pick-up

FromNZD $148.69Per Car
Available from 25th Jul 2025

What's included in Mexico Cancun International Airport CUN to and from Playa del Carmen city｜Airport shuttle

(Subject to Option Inclusions)
Hassle-free airport transfer service between Cancun and Playa del Carmen
Hassle-free airport transfer service between Cancun and Playa del Carmen
Comfortable Sedan for small groups and luggage needs
Comfortable Sedan for small groups and luggage needs
Spacious MPV5 for medium-sized groups with luggage
Spacious MPV5 for medium-sized groups with luggage
Reliable Minibus for larger groups and added comfort
Reliable Minibus for larger groups and added comfort

The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.

— Car Model Information —

  • Sedan: Fits up to 3 passengers with 3 luggage pieces 
  • MPV4: Fits up to 4 passengers with 4 luggage pieces 
  • Small Box Car (MPV5): Fits up to 5 passengers with 5 luggage pieces 
  • Minibus: Fits up to 8 passengers with 8 luggage pieces


— Luggage Policy —

  • Each passenger can bring 1 checked luggage (maximum dimensions 135 cm combined) and 1 small personal item (e.g., laptop bag)
  • Extra or oversized luggage may result in additional costs or refusal of service
  • For a spacious ride, choose a vehicle model with more capacity than your group size
  • Strollers count as checked luggage. Passengers with strollers must book the Minivan option and inform customer service in advance


— Service Introduction —

Airport Pickup:

  • Service Hours: Available 24/7 
  • Waiting Time:
    - Domestic flights: Pickup based on arrival time
    - International flights: Pickup starts 30 minutes after arrival, with a 60-minute free waiting period


Hotel Drop-off:

  • Service Hours: Available 24/7 
  • Meeting Location: Hotel lobby or designated pickup area based on hotel policy 
  • Default Departure Time: Scheduled 4 hours before flight time. Custom times can be specified during booking
  • Driver Waiting Time: Up to 15 minutes beyond the agreed time

Important Note: Refunds are not provided for missed flights due to strikes, traffic jams, or other force majeure events.


Inclusions

  • Private car transfer
  • Tips
  • Personal expenses
  • Insurance
  • Other expenses not mentioned above
  • Night service fee: 23:00-06:00 The night fee is 10% of the order fee (pay the driver on site)
  • The airport drop-off will depart 4 hours in advance by default. If you need to customize the time, please indicate the specific departure time in the remarks.
  • If you want to change your pick-up information after ordering, please inform us at least 24 hours in advance. If notified within 24 hours, order adjustment fees will be incurred, and the driver may not be able to make arrangements due to order changes. Please be aware.
  • Eating, drinking, and smoking are prohibited in the vehicle. Passengers are requested to cooperate.
  • If you want to change your pick-up information after ordering, please inform us at least 24 hours in advance.
  • If passengers are delayed in exiting customs due to flight delays, customs inspections, baggage pickup, or other factors, please be sure to give priority to calling the driver’s contact number or customer service number +52 558 525 0328 (Mexico) to confirm follow-up details.
  • In the event of strikes, road maintenance, traffic jams or other force majeure factors, passengers may miss their flights. In this case, no refunds will be given. Please be informed.
  • If you cannot find the driver at the meeting point, please be sure to call the driver's contact number or customer service number +1 800 8144204 (global).

Meet

Venues

Policies

Purchase Summary

  • To ensure that the information is correct and there are no temporary changes, driver information will be provided by letter and text message approximately 24 hours before departure.
  • If you do not receive the driver information on time, or if you fail to contact the driver successfully, please inquire through the Over The Planet system as soon as possible and we will assist you as soon as possible.
  • According to Mexican traffic laws, children under the age of 13 must be equipped with an infant/child safety seat when riding in all types of vehicles.
  • If you have a need for an infant seat/child seat, please be sure to inform it in advance in the order notes and provide the age, height, and weight of the infant or child. We will assist in the arrangement. If not notified in advance 5 days before the date of use, we will not be able to provide it. this service. The infant seat/child seat service will be based on the actual inventory on the date of use and cannot be guaranteed to be available, so please note.
  • If you have a need for pet sharing, please be sure to inform us in advance in the remarks of the order, and we will assist in arranging it. If not informed in advance, we will not be able to provide this service, so please note.
  • Please be sure to confirm the quantity and size of your luggage before placing an order (please meet the required dimensions) and inform this in the order notes. If the actual number of luggage on the day of the itinerary exceeds the number notified in advance, the driver reserves the right to refuse passengers to board the bus. Please be sure to pay attention before making a reservation.
  • In the event of traffic congestion, the actual pick-up and drop-off time may be adjusted at any time, and the actual arrival time at the destination may be extended as a result. Please be aware of this before making a reservation.
  • If you want to bring golf bags, surfboards, photographic equipment and other luggage, please be sure to inform us in the order notes so that the local pick-up company can arrange it.
  • Passengers carrying a stroller must inform the quantity in the order notes and choose a 5-seater model. If the quantity is not informed in advance or the wrong plan is purchased, the driver reserves the right to refuse the ride, so please be sure to pay attention before placing a reservation.
  • Airport transfers can only stop at CUN International Airport or Playa del Carmen city (single location). We do not provide services that stop at other locations along the way, so please note before booking.
  • The arrival time of domestic flights starts to be calculated, and the calculation of international flights starts 30 minutes after arrival: the driver will wait for 60 minutes for free. If the passenger "fails to arrive at the waiting place after the free waiting time" or "fails to contact the driver after the free waiting time" , the driver has the right to decide whether to leave the scene, the service will be canceled and no refund will be given, please be informed; the free waiting time for the airport drop-off service is 15 minutes, please apply accordingly.
  • All vehicle models do not include barrier-free facilities. Passengers with mobility difficulties are advised to note that we apologize for any inconvenience caused.
  • Please pay attention to the maximum number of passengers and luggage of the selected plan. If it exceeds the maximum number of passengers, you will need to book a second car.

Redeem

Ticket Redemption

Redeem your voucher at the meeting point