Japan Narita Airport (NRT) / Haneda Airport (HND) to Tokyo City｜Airport Private Transfer
Transportation Rentals
Digital
Book a private car transfer from Tokyo Narita or Haneda Airport, bypassing public transport and luggage hassles. Enjoy direct access to Tokyo hotels, Disney Resort, Ghibli Museum, and more, with no shared rides.
- Pick up and drop off at Narita or Haneda Airport, with destinations including hotels, stations, Tokyo Disneyland, and more
- Travel in a legal green plate car, with a private ride for added comfort and peace of mind
- Communicate easily with drivers who speak Japanese or Chinese, available 24/7 for late-night or early morning flights
- Request urgent bookings and receive prompt car dispatch on the same day
- One-day private car charters are also available. See this product page for more information.
Options
Purchase Additional Placard Service
FromNZD $28.73Per Item
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What's included in Japan Narita Airport (NRT) / Haneda Airport (HND) to Tokyo City｜Airport Private Transfer
(Subject to Option Inclusions)
The content of this product is provided by machine translation and may not reflect the actual information, please take this into consideration before booking.
— Important Info —
Pick-up:
- Please make sure that your [flight number, terminal, pickup time, and drop-off location] are correct. If any changes are needed, please make the request at least 48 hours prior to the originally scheduled pickup time. Additional charges may apply depending on the situation, and changes may not be possible depending on the driver's schedule that day.
- Allow sufficient connection time for customs clearance and potential flight delays. The driver will wait for up to 30 minutes free of charge. If no contact is made within this time, the driver will leave and no refund will be issued
- If you do not specify your desired pick-up time, the default pick-up time will be 90 minutes after the flight arrives
- In case of emergencies, such as flight delays, contact customer service in advance. If extended waiting time is required, an overtime fee will apply every 30 minutes (payable on-site). Fees vary depending on the service period and schedule. Extended waiting time is subject to availability based on the driver's shift
For airport drop-off:
- Provide the complete and correct hotel name and address. Changes on the day may incur a fee and may not be possible depending on the schedule
- A free waiting time of 15 minutes is included. If no contact is made within this time, the driver will leave, and no refund will be issued
- If extended waiting time is required, an overtime fee will apply every 30 minutes (payable on-site). Fees vary based on the service period and schedule, and the availability of extended waiting time is not guaranteed
Point-to-point pick-up:
- Provide the correct pick-up and drop-off location in advance. Changes on the day may incur a fee and may not be possible depending on the schedule
- Contact customer service if the desired pick-up or drop-off location is not listed among the options
- A 30-minute free waiting time is included. If no contact is made within this time, the driver will leave, and no refund will be issued
ー More Info ー
- Service period: 24 hours, based on the designated pick-up and drop-off time
- A late-night surcharge of JPY2,000 applies between 10:00 pm and 6:00 am (payable on-site)
- Overtime fees: JPY2,000 per 30 minutes during normal hours; JPY2,500 per 30 minutes between 10:00 pm and 6:00 am (payable on-site)
ー Car Model Info ー
- Alphard (6 seats)
Car Model: Toyota Alphard / Toyota Hiace or equivalent
Maximum Capacity: 6 passengers (including infants) + 3 pieces of checked luggage (total number of passengers + luggage ≤ 9)
- Hiace (9 seats)
Car Model: Toyota Hiace or equivalent
Maximum Capacity: 9 passengers (including infants) + 8 pieces of checked luggage (total number of passengers + luggage ≤ 17)
- If the number of passengers is below the limit, one additional piece of luggage can be placed in the seat for each vacant passenger space
- If the number of passengers and luggage exceeds the vehicle's capacity, the driver reserves the right to refuse the transfer without refund
- Checked luggage is defined as any item larger than 24 inches on one side. If your luggage exceeds 28 inches on one side, please contact customer service in advance
Inclusions
- Parking fee
- Toll fee
- Fuel costs
- Driver service fee
- A children's booster pad (suitable for ages 3-8) is available upon request, with a maximum of one provided per booking (limited availability, may not be offered depending on conditions). Note: Japanese road regulations do not require child seats in legally registered vehicles for children aged 6 and older
- Personal expenses
- The second or more children's booster pads (JPY2,000 each, limited quantity, cannot be guaranteed)
- Meet and greet service (JPY2,500 per trip)
- Additional costs due to force majeure (traffic delays, strikes, weather, flight delays, etc.)
- If the number of people and baggage does not match the order information or the amount is exceeded and cannot be accommodated, the driver has the right to refuse the pick-up and no refund will be issued
- Our customer service team will provide services to you from 9:00 am to 11:00 pm (Japan time) during office hours
- Please fasten your seat belt for safety
- Please take good care of your valuables and fragile items. We will not compensate you for any damage
- Eating and drinking may cause inconvenience to other passengers. In order to maintain the comfort of the overall environment, please do not eat or drink in the cabin. If the cabin is dirty, cleaning fees + delay fees + subsequent order delay or cancellation fees will be charged
- The model and color of the car cannot be specified. We will arrange a vehicle of your selected model or an equivalent level to pick you up based on the situation on the day.
- Please make sure that the flight, terminal, pick-up time and boarding/drop-off location are correct. If you need to make any changes, please make them at least 48 hours before the original pick-up time. However, depending on the situation, there may be a fee. It may not be possible to make changes depending on the schedule of the day.
- Due to traffic control measures at the airport pick-up/drop-off area, the driver will wait nearby and proceed to the designated zone only after receiving your notification. Depending on the day’s airport traffic conditions, this may take approximately 5 to 15 minutes. We appreciate your understanding.
Meet
Venues
- HNDWhen you exit Haneda Terminal 3, you'll see an information desk about 30 meters ahead. Behind the desk, there's an elevator. Take the elevator down to the first floor, where you'll find it in front of taxi stop No. 21. Look for the license plate provided to you and board the bus
- NRTNarita Airport Terminal 1:
The exit is divided into south exit and north exit. No matter which exit you come out from, walk out directly after seeing the glass door and look for the zebra crossing. Walk through the two zebra crossings to the third road. On the outermost side of the road, there is a row of cars waiting for customers. Just look for the license plate number provided for you and get on the bus.
Narita Airport Terminal 2:
The exit is divided into Exit A and Exit B. No matter which exit you come out from, walk out directly after seeing the glass door and look for the zebra crossing. Walk through the two zebra crossings to the third road. On the outermost side of the road, there is a row of cars waiting for customers. Just look for the license plate number provided for you and get on the bus.
Narita Airport Terminal 3:
If you enter from Terminal 3, due to Narita Airport management regulations, you cannot pick up or drop off at Terminal 3, so you need to ask passengers to walk for about 5-10 minutes or take the free terminal bus to move to Terminal 2. When arriving at Terminal 2, please refer to the instructions for how to arrive at Terminal 2. Walk through the two zebra crossings and find the third road. On the outermost side of the road, there is a row of cars waiting for guests. Look for the license plate number provided to you. Just take a car.
Policies
Purchase Summary
- Recommend setting the pick-up time for international flights 90 to 120 minutes after flight arrival (30 minutes of waiting time is free). For drop-off, arrive at the airport 2-3 hours in advance (15 minutes of waiting time is free)
- The point-to-point pick-up service includes a free waiting time of 30 minutes. If no contact is made after this period, the driver will leave without a refund
- Driver and vehicle details will be provided before 11:00 pm Japan time the day before departure. Check the order information carefully.
- Provide accurate pick-up and drop-off details, including locations and connection time. Incorrect information will invalidate the order, and no refunds will be issued
- If no suitable plan is available or if unsure about the arrangement, contact customer service for special processing. If the itinerary exceeds the distance or other issues arise, a notification will be sent about the over-distance fee
- The driver will arrive around the designated time. Passengers who arrive early should wait at the meeting point. Due to traffic conditions, delays may occur. Leaving without informing the driver will be considered a no-show, and no refund will be issued
- To ensure payment security, funds may be adjusted. While attempts will be made to notify in advance, there may be instances where notification isn't possible. By boarding, passengers agree to any necessary payment changes. If there are conflicts with other agreements, these terms take precedence
- Please provide contact information where you can reliably be reached. If a mobile phone number is provided, ensure it is accessible in Japan. If using communication software, ensure there is an Internet connection and enable non-friend message settings. If contact fails, no refunds will be provided
- Pick-up times and locations cannot be changed the day before or on the day of travel. If a flight is delayed, contact customer service in advance, and efforts will be made to assist (extra charges may apply). If pick-up fails due to airline delays, cancellation refunds will not be provided, but compensation details may be available through the airline
- Children’s booster pads are available (for ages 3-8) on a limited basis and are not guaranteed. According to Japanese regulations, commercial vehicles do not provide child seats for children under 6. Children under 3 must be held or use a seat belt
- Late-night pick-up (between 10:00 pm and 6:00 am) incurs an additional 2,000 yen, payable to the driver on-site
- If the number of passengers or luggage exceeds the order details and cannot be accommodated, the driver has the right to refuse pick-up without refund
- Eating and drinking in the vehicle is prohibited to maintain comfort. Cleaning fees, delay fees, and additional charges for damage or cancellations may apply if the vehicle is soiled
- Customer service is available from 9:00 am to 11:00 pm Japan time
- For safety, always fasten your seat belt
- Take care of valuables and fragile items. No compensation will be provided for damage
Valid Period
The voucher must be used on the selected date and within operating hours; Invalid after expiration
Surcharge
During the late night period from 10:00 pm to 6:00 am, an additional JPY2,000 is charged (payable on site)
If you need a child booster pad, please inform customer service in the preparation section when placing an order. One child booster pad will be provided free of charge. An additional 2,000 yen will be charged for the second child booster pad. Please pay cash to the driver before getting on the bus. The child booster pad supply is limited and may not be available.
2,500 yen/time (payable on site). Please inform the content of the welcome sign in the remarks column when ordering. It may not be available depending on the situation on site. You will only be charged if it is provided.
Please provide your detailed address in the remarks column. We will estimate the fee return and confirm the point-adding process (which may not be provided).
Redeem
Ticket Redemption
Redeem your voucher at the meeting point
