LuggAgent: Baggage Check-In & Transfer Services to Macau International Airport (MFM) and City Hotel | Macau
Transportation Rentals
Digital
Save yourself some time from worrying about your baggage! Entrust your luggage to friendly and professional agents over at LuggAgent who will provide safe point-to-point baggage services while you're in Macau.
- Eliminate the troubles of logistics and get more time to leisure and explore the city
- Enjoy a discount if you check in more than 2 pieces of luggage
- Book your baggage check-in service in advance here in Over The Planet for a stress-free travel
Options
[Single Trip] Baggage Check-In Service: City hotel to city hotel
Additional Info
If the number of luggage exceeds the quantity you booked, additional fees will be charged on-site. You may only collect your luggage at the destination after payment is completed
FromAUD $54.31Per Set
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— What You Can Expect —
Travel around Macau stress-free by handing your luggage logistics over to professionals! Entrust your bags to LuggAgent, who will provide the best point-to-point baggage check-in services.
Choose your preferred point-to-point services, which include to and from the airport or your hotel, or even hotel to hotel. Complete your reservation and coordinate the setup easily with the online customer service team, who will happily assist in completing the luggage check-in. Head to the airport or your hotel and leisure without any burden thanks to this convenient, safe, punctual, and professional service.
Employ the services of professional baggage handlers and make the most out of your Macau trip! Book now on Over The Planet to enjoy special deals at great prices.
— Important Info —
- Service period:
- Airport to hotel: Delivery between 9:00 am to 6:00 pm; Delivery before 9:00 pm
- Hotel to airport: Shipping before 11:00 am; Pickup between 3:00 pm to 9:00 pm
- Hotel to hotel: Send before 11:00 am; Delivery before 9:00 pm - Meeting point: Please refer to the location description in the confirmation letter sent by the baggage agent
- Service details:
Shipping
- Hotel: Store your baggage at the counter before 11:00 am (Guests cannot choose the delivery time)
- Airport: Between 9:00 am to 3:00 pm (Guests may choose a 30-minute delivery time)
- e.g. 9:00 am–9:30 am, 9:15 am–9:45 am
Service:
- Hotel: Deliver to the counter before 9:00 pm (Guests cannot choose the time)
- Airport: Between 3:00 pm to 9:00 pm (Guests may choose a 30-minute delivery time)
- e.g. 3:00 pm–3:30 pm, 3:15 pm–3:45 pm - ! ! This service does not include Airbnb options and is only applicable to hotels with counters! !
[Additional Information]
- Please provide the following information in the comments when booking:
- Number and size of baggage
- Time and location of desired delivery and pickup
- Name of the person in the booking
- Local contact information such as mobile phone, email, messaging app details, etc. - The total length, width, and height of each piece of baggage is limited to 180 cm, and the weight is within 32 kg
- Your baggage can be a handbag, suitcase, carton, backpack, snowboard bag, or stroller. If the baggage does not comply with any legal requirements, it will be rejected even if the booking is successful. The passenger shall bear all losses and any legal liability
- If the delivery location is a hotel, the luggage will be handed over through the counter
- Please be sure to specify the hotel as the shipping location in the notes on your order so that your baggage delivery will be smooth
[Overtime processing]
- In any situation where the passenger has been contacted but fails to show up 30 minutes after the agreed time, the passenger will be charged an overtime fee of US$5 every 15 minutes according to the price on the official website
- If the driver arrives at the hotel but is unable to receive the baggage, and the customer cannot be contacted in any way, LuggAgent reserves the right to cancel the order without refunds
- It is rare for a passenger to not show up at the airport for pickup, but if this happens we will go to the flight check-in counter provided by the passenger for confirmation. If the check-in counter is closed and we are unable to contact the passenger, we will store their baggage in an electronic locker and then provide the passenger with the location and code of the locker via email and messaging app, which the customer can then pay the fee to retrieve their baggage
[Airport shipping]
- Taking into account factors such as flight delays, border quarantine measures, and customs clearance times, we recommend that customers reserve at least two hours after landing to book baggage collection time to avoid additional charges
- If the flight is not delayed: The 30-minute free waiting policy will apply. If the wait time exceeds 30 minutes and the passenger is unresponsive (thus the baggage cannot be collected), LuggAgent reserves the right to cancel the order without a refund
- Handover delay due to flight delay:
- Within one hour, we will automatically extend the handover time based on the actual flight delay time
- If the delay exceeds one hour, we reserve the right to cancel the order and refund half of the fee
- If we choose to continue waiting for more than one hour, we will not charge the customer a waiting fee
Inclusions
- Luggage delivery service
- Baggage insurance (up to US$500 per item)
- High-security luggage storage facility
- Items not mentioned
- ! ! This service does not include Airbnb options and is only applicable to hotels with counters! !
- Please carry your ID card, passport, cash, tickets, and other valuables with you as you will not be able to retrieve them during the service
- Charges are based on the number of individual pieces of luggage. If the number of luggage exceeds the quantity you booked, additional fees will be charged on-site. You may only collect your luggage at the destination after payment is completed
- If you want to change or cancel your order, please inform the staff before 6:00 pm the day before the service. If the request is not processed after the deadline, refunds will not be eligible
- If the staff is unable to contact the passenger 30 minutes after the scheduled delivery time, the order will be deemed as canceled and no refunds will be given
- [Airport services guidelines]
- The pickup time must be at least 2 hours (inclusive) before the flight departure time. If the pickup time is less than 2 hours before the flight departure time, we will not be responsible for any subsequent losses
- In case of flight cancellations, if the passenger notifies customer service to cancel the order before the staff picks up the luggage, a full refund will be issued
If the passenger notifies customer service to cancel the order after the staff picks up the luggage, no refund will be given and the staff will also send the luggage to the location designated by the passenger - If the flight is delayed, the staff will still check the baggage to the passenger's designated location
- If the flight is delayed within 60 minutes (inclusive), the staff will wait for 90 minutes beginning from your scheduled shipping time. If the luggage is not transferred after 90 minutes, the service will be voided and no refunds will be given
- [Hotel services guidelines]
- When you store your luggage, please inform the hotel front desk staff that you have entrusted "LuggAgent" to pick up your luggage. The staff will pick up your luggage based on the photo on the luggage storage receipt. Please be sure to provide photos of your luggage and luggage storage receipt
- If the photos of the luggage and storage receipt are not uploaded before the time of the service and the staff picks up the wrong luggage or is unable to retrieve the luggage, the passenger will be held responsible
- If you only need to check in part of your luggage, please check it separately and get different receipts from the front desk staff. If all your luggage is checked in together, the staff will take everything together
- If the hotel front desk does not provide a storage receipt, please provide the "booking name" and "room number" and inform the hotel front desk staff that they will pick up the luggage with a photo of the luggage, the booking name, and the room number
- Please upload a screenshot of the hotel's reservation confirmation (including the name of the person who represents the reservation). After the luggage is delivered, the staff will store it at the front desk and collect it when you check in
- After ordering, you will receive a letter with handover instructions and details. The specifics will be based on the details in the letter. If you do not receive the email, please contact [email protected] directly
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